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Having problems with your account?

Choose a topic and we will help you quickly solve your problem.


Forgotten password

Forgot your password? Request a new password directly online.

Request password

Forgotten user name

Forgot your user name? Contact us and we will send you your user name.

Request user name

Account is blocked

Is your account blocked? Use the following link to unblock your account.

Unblock account

Activate your account

After receiving an activation code, you can activate your account here.

Activate account

Create a new account

If you are your company’s designated Access Manager, you are authorized to create accounts for your colleagues.

Create an account

Other topics

For all your other questions about your ‘Mijn NN Business’ account(s).

Privacy & phishing

Incorrect account permissions

Prefer to speak to somebody in person? We are there to help.

Call us

You can reach us by telephone on
+31 (0)70 513 07 57
Monday to Friday
From 8am to 5.30pm

Waiting time: roughly 5 minutes