Do you think you received a suspicious message from us?

When cybercriminals try to obtain your personal or login details, this is called phishing. It often happens via email, but it can also occur by phone, text message, WhatsApp or fake websites. Cybercriminals use your details to access your account and steal your money.

Phishing emails

What is a phishing email?

A phishing email is used by cybercriminals to obtain your security codes. These emails often look very similar to messages you normally receive from Nationale‑Nederlanden. So make sure you stay alert.

How do you recognise a phishing email?

Every phishing email looks different. Pay close attention if an email refers to nn.nl or asks for your details.

If you receive an email from Nationale‑Nederlanden, be extra cautious if it shows one or more of the following signs:

• Poor language or spelling mistakes
• A request to act urgently
• A request to update your personal details
• A link to a website where you need to log in
• A threat that your account will be blocked if you do not respond
• Your email provider or spam filter marks it as ‘spam’
• The sender’s address does not match the organisation’s website

Please note: we may sometimes ask you to check your details, but unfortunately cybercriminals do this as well.

What we will never ask you

• Your login details. These are personal and belong to you
• To log in to the NN App or mijn.nn via a link
• To change your login details via email

How to recognise an email from Nationale‑Nederlanden

Emails from Nationale‑Nederlanden always end with:

@ae2.nn-zorg.nl
@betalen.nn-zorg.nl
@communicatie.nn.nl
@insight.nn.nl
@nn.nl
@nn-group.com
@nn-zorg.nl
@notificatie.nn-zorg.nl
@campaign.nn.nl
@mail.nn.nl
@secure.nn.nl

We also send emails from:

@webinargeek.nl

Registered emails come from:

@nationalenederlanden1.aangetekend.nn.nl
@nationalenederlanden2.aangetekend.nn.nl
@nationalenederlanden3.aangetekend.nn.nl

Have you received a phishing email?

• Contact us as soon as possible via 088 663 01 12.
• Mark the email as ‘spam’ in your mailbox
• Have you shared personal information after a phishing email? Do you think someone is misusing your data? Report identity fraud immediately via the Dutch government (Rijksoverheid).

Phishing by phone

What is phone phishing?

In addition to phishing via email, cybercriminals may also call you. They may tell you that your money is not safe in your savings account and ask you to transfer it to another account.

Sometimes your screen may even show the phone number of Nationale‑Nederlanden. This trick is called spoofing.

How do you recognise phishing by phone?

The caller may:

• Ask you to “secure” your money
• Claim there is suspicious activity on your account
• Talk about a “secure account” or “vault account”
• Ask for your personal details or access to your computer
• Say someone will visit you to collect and block your card

What we will never ask you

• Your login details. These are personal and belong to you.
• To change your details over the phone.
• To log in to the NN App or mijn.nn via a link.

What should you do?

• Are you called and told your money is not safe? Are you asked to transfer money or change your details? Hang up immediately.
• Have you shared personal information after a phishing call? Contact us via 088 663 01 12. If you have an account with Nationale‑Nederlanden, we will block it. We will also block your access to mijn.nn.
• Have you transferred money? Report it to the police immediately. Call 0900 8844 (local rate) to make an appointment. For more information, visit politie.nl.
• Do you suspect someone is using your data? Report identity fraud via the Dutch government.

1. Check if you are visiting a secure website

You can see from the URL whether a website is secure. Websites with a secure connection start with https://. You will also see a closed padlock in the address bar. If you click on the padlock, you can view the website’s security certificate. Try it yourself at nn.nl.

2. Keep your software up to date

Make sure your phone, computer, laptop or tablet always has the latest updates. Check every month if a new update is available.

• Install software and security updates
• Do not install illegal and/or unknown software
• Install antivirus software
• Install antispyware software
• Install a firewall
• Use the latest version of your browser
• Use a spam filter
• Only download apps from official app stores

3. Secure your Wi-Fi

Do you use a wireless network (Wi-Fi)? Secure the connection and make sure your password is difficult to guess.

4. Only use your own devices when logging into a personal environment

Are you logging in or using online banking in a personal environment? Only do this on your own device and on a trusted network. Do not use free wireless networks (hotspots), and do not log in on public computers. You do not know how secure they are.

5. Use secure login details

Does the website you visit have a personal environment? Make sure you use secure login details. Here is how:

• Never write down your login details or share them in an email.
• Is someone calling you on behalf of Nationale Nederlanden? Do not share your details. We only ask for your username if you contact us yourself.
• Change your passwords regularly and never use the same password for multiple websites.
• Use a strong password that is not easy to guess, with a combination of numbers, lowercase and uppercase letters, and punctuation.

Secure login on nn.nl

Your login details are unique and only give you access to your personal data. We will never contact you to ask for your login details. Only if you contact us yourself with questions about mijn.nn may we ask for your username. We will never ask for your password.

How to log in securely:

• Go to your browser. Type www.nn.nl and press enter.
• You will then be taken to https://www.nn.nl. Check that you see this in the address bar.
• Check that nn.nl is secure. You can see this from ‘https’ and the padlock icon in the address bar.
• Select ‘mijn.nn’ at the top right of our website. Add the login page to your favourites so you always go to the correct page.

Your personal username and password

When you apply for a mijn.nn account, you will receive an activation code. Use this activation code to activate your mijn.nn account. You create a username during the activation process. With this username, you can activate mijn.nn by requesting a temporary password yourself. When you log in for the first time, we will ask you to change your password. The password in the email will no longer be usable.

Identification via iDIN

To create a mijn.nn account, you need to identify yourself. You can first request an activation code. You can also identify yourself using iDIN. This gives you access to mijn.nn within minutes!

How to keep your login details secure:

• Never write down your login details and do not share them with anyone. You can safely log in to mijn.nn without having to remember your login details. You can read how below under ‘Two-step login with the NN App’.
• Is someone calling you claiming to be from Nationale-Nederlanden? Do not share your details. We only ask for your username when you contact us yourself.
• Regularly change your passwords and never use the same password for more than one website.
• Use a strong password that is not easy to guess, combining numbers, lowercase letters, uppercase letters and punctuation.

Two-step login with the NN App

Would you like to better protect your data? Enable two-step login. With two-step login, you use the NN App to log in to mijn.nn. To log in, you scan a QR code on your computer using the NN App.
Would you like to log in to mijn.nn on your mobile phone? You can open the NN App directly from mijn.nn. You will no longer be able to log in with your username or password. This makes it more difficult for cybercriminals to access your data. Read more about logging in with the NN App.

Secure banking

You can bank online safely in mijn.nn. This is how we ensure that:

• On nn.nl, you have a secure connection. This protects your data.
• Your Nationale-Nederlanden savings or investment account has a linked counter account. If you withdraw money, it will automatically be transferred to this counter account. If someone gains access to your account, you do not need to worry: they can only transfer money to your registered counter account.
• In mijn.nn, you can only change your counter account if the new account is in your name. Someone with malicious intent cannot benefit from changing your counter account. If you change your counter account, you must make a deposit from the new account. Until then, your savings account will be blocked.

Logging out

Are you finished using mijn.nn? Then log out using the button at the top right of the screen.

How we secure our website

Nn.nl is continuously updated. When there are new developments, we immediately update our website. We also regularly have the security of our website tested by specialised companies. If they identify improvements, we implement them immediately.